Terms of service

Effective date: pending legal review

These terms govern your use of Advizr’s services, the Advizr client platform at advizrclients.com, and this documentation site. If you’ve signed a services agreement, order form, or statement of work with us, that document governs wherever it differs from these terms. By engaging Advizr or using the platform, you agree to these terms on behalf of yourself and the organization you represent.

Who we are

Advizr AI Inc. (“Advizr”, “we”, “us”) is a Canadian company. We build AI systems for businesses and train the teams who run them — every engagement combines a Build component and an Educate component, delivered together.

The services

Advizr provides AI consulting, custom system development, education, and ongoing support through three engagement tiers: Catalyst, Acceleration, and Partnership. The scope of each tier is described in What’s included.

Before any engagement starts, you receive a fixed price and a defined scope in writing. Work outside that scope — additional systems, integrations, or training — is agreed in writing before it begins, either as a scope change or as a move to a higher tier.

We deliver the services with reasonable skill and care, using personnel with appropriate experience. A dedicated engineer is assigned to your engagement, and everything we build for you is documented.

Your account and access

If you use the Advizr client platform, the following rules apply:

• Each person on your team receives their own login. Credentials must not be shared between people; shared accounts defeat role-based access controls.
• You’re responsible for activity that occurs under your team’s accounts and for keeping credentials secure. If you become aware of unauthorized access, notify us promptly.
• Access within your organization is governed by roles (Client Admin, Client Viewer, Client Consumer). See Roles and permissions.
• Your use of the platform and of any Advizr tools must comply with the Acceptable use policy.

Fees and payment

All prices are quoted and billed in CAD. Each tier has two components: an initial build fee and a monthly retainer. Current ranges are published on the pricing page: Catalyst is $3,000–5,000 CAD initial plus $500–1,000 CAD per month, Acceleration is $5,000–10,000 CAD initial plus $1,000–3,000 CAD per month, and Partnership is $10,000+ CAD initial plus $3,000–5,000 CAD per month. Your exact price is fixed in writing before work starts; published ranges may change, but a price you’ve agreed to does not change mid-engagement without your written agreement.

Payments are processed through Stripe. Invoices are generated automatically and emailed to the Client Admin on record. Your card details are never stored on Advizr systems.

If a payment fails, we’ll notify you so you can update your payment method through the billing page. If an invoice remains unpaid for an extended period after notice, we may suspend access to the services until the balance is settled.

There are no hidden fees. The price you agree to is the price you pay.

Term and cancellation

Every tier is month-to-month after the initial build. You can cancel at any time with 30 days’ notice — there are no termination fees and no lock-in periods. Your access and services continue until the end of the current billing period.

If you cancel:

• Custom-built systems — you keep them. We hand over documentation, credentials, and the code for everything custom-built for your business. You can self-host, have your own team take over, or keep a minimal hosting retainer with us. See Software licensing.
• Advizr proprietary tools — access ends. Our LinkedIn automation and email systems require an active subscription and remain Advizr’s property.
• Your data — retained for 30 days after the end of your billing period to allow for reactivation, then scheduled for permanent deletion. If you need a data export, request it before your billing period ends; see Data processing.

We may suspend or terminate your access if you materially breach these terms or the Acceptable use policy and don’t remedy the breach within a reasonable period after written notice, or immediately where the breach creates a security or legal risk.

Intellectual property

Ownership is split into two categories, set out in full in Software licensing:

• Custom workflows and systems built for your business are yours. You keep the code.
• Advizr proprietary tools (our LinkedIn automation and email systems) and the Advizr platform itself remain Advizr’s property and are licensed to you for the duration of your subscription.

Each party retains its pre-existing intellectual property. If you give us feedback or suggestions about our services or tools, we may use them without restriction or compensation — feedback never includes your business data.

Guarantees

Every engagement includes the three guarantees described on the guarantees page: the 2x ROI guarantee (if the systems we build don’t deliver at least 2x what you pay within 90 days, we work for free until they do), the cancel-anytime guarantee, and the adoption guarantee. ROI is measured using the documented methodology, with the measurement point at day 90. These guarantees are part of your engagement terms, not marketing copy.

Confidentiality

Each party agrees to keep the other’s confidential information confidential and to use it only for the purposes of the engagement. Your business data is never used to train, fine-tune, or improve AI models, and it is never shared with other clients. How we handle your data is set out in the Privacy policy and the Data processing terms.

Disclaimers

Except for the express guarantees above and anything that can’t be excluded under applicable law, the services and platform are provided without other warranties, express or implied, including implied warranties of merchantability or fitness for a particular purpose.

AI systems are probabilistic. We engineer around this — the DOE framework pushes critical steps into deterministic code — but outputs from AI components should be reviewed by a person before being relied on for consequential decisions. You remain responsible for decisions made using outputs from the systems we build.

We aim for high availability but do not warrant that the platform will be uninterrupted or error-free.

Limitation of liability

To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special, or consequential damages, or for loss of profits, revenue, or data, arising out of or related to the engagement.

Each party’s total aggregate liability arising out of or related to the engagement is limited to the fees you paid to Advizr in the 12 months preceding the event giving rise to the claim.

Nothing in these terms limits liability for fraud, wilful misconduct, or any other liability that cannot be limited under applicable law.

Indemnification

You agree to indemnify Advizr against third-party claims arising from content or data you provide to us without the right to do so, or from your use of the services in violation of law or the Acceptable use policy. Advizr agrees to indemnify you against third-party claims that the Advizr proprietary tools, as provided by us and used as directed, infringe that third party’s intellectual property rights.

Changes to these terms

We may update these terms from time to time. If a change is material, we’ll notify active clients by email before it takes effect. Continued use of the services after the effective date constitutes acceptance. A signed agreement for your engagement always governs over these published terms.

Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario. The courts of Ontario have exclusive jurisdiction over disputes arising from these terms, subject to anything different in your signed agreement.

Contact

Questions about these terms: email legal@advizr.ca. If you’re an active client, you can also raise questions with your assigned engineer through Chat.